Privacy Policy

At NAMI Westside Los Angeles (NAMI WLA), we prioritize your privacy and data security. This Privacy Policy explains how we collect, use, and protect your information when you visit our website: www.namiwla.org.

Key Points

• We do not collect personal information unless you voluntarily provide it.
• We do not share your information outside of NAMI WLA without your consent, except as needed for legal reasons.
• You control your information and can update or request deletion of your data at any time.
• We use secure technology to protect sensitive data such as passwords and payment details.

Information We Collect

We collect two types of information:

Personal Information

We may collect information that you voluntarily provide, such as your name, email address, phone number, or mailing address when you sign up for our newsletter, register for classes or support groups, make a donation, or contact us directly.

Automatically Collected Information

Our website automatically collects limited technical information such as your browser type, operating system, referring URL, and IP address. We use cookies and analytics tools to improve functionality and understand how visitors interact with our site.

How We Use Your Information

We use your information to:

• Provide you with the services or information you request.
• Communicate about events, programs, and resources that may interest you.
• Process donations, memberships, or registrations.
• Maintain the security and functionality of our website.
• Comply with legal and regulatory obligations.

Text, Call, and Communication Data

Communication Services
If you contact us by phone, text message, or voicemail, we may use third-party communication providers such as Telzio to process and store call logs, voicemails, and SMS messages. These records may include your phone number, the date and time of contact, and the content of your communication.

Purpose of Use
This data is used solely to respond to your inquiries, provide support, or manage program participation. We do not sell, rent, or share this information with unaffiliated third parties.

Retention and Security
Call and text records are retained for up to 12 months, after which they are automatically deleted unless required for legal or operational reasons. All data is stored securely on Telzio’s encrypted servers in accordance with their privacy and security standards.

Opt-Out Option
You may opt out of receiving text communications from NAMI WLA at any time by replying STOP to any message or by contacting us at info@namiwla.org.

Cookies and Tracking

We use cookies, web beacons, and similar technologies to enhance user experience, analyze traffic, and improve site performance. You can disable cookies in your browser settings; however, some features of the site may not function properly.

Sharing of Information

We may share limited information with trusted partners who assist with operations such as event registration, donation processing, communications, or website analytics. All partners are required to maintain confidentiality and use the information only for the purposes outlined in our agreement.

We may also disclose information if required by law or in response to valid legal requests.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above or as required by law. You may request deletion of your personal data at any time by contacting info@namiwla.org.

Security

We use encryption, secure servers, and other industry-standard safeguards to protect your personal data. While no system can guarantee complete security, we are committed to protecting your information against unauthorized access, alteration, or disclosure.

Your Rights

Depending on your location, you may have the right to:

• Request access to or correction of your personal data.
• Request deletion of your information.
• Withdraw consent for communications.
• Withdraw consent for communications.

California residents may request additional disclosures consistent with the California Consumer Privacy Act (CCPA).

Children’s Privacy

Our website and programs are intended for adults and youth with parental participation. We do not knowingly collect personal data from children under 13. If we learn that a child’s information has been provided without parental consent, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy periodically. The “Effective Date” at the top indicates the most recent revision. Any significant changes will be posted on this page.

Policy Updates

We may update this Privacy Policy as needed. Any significant changes will be communicated on our website or via email. Please review this policy regularly.

Contact Us

For questions or concerns about our Privacy Policy, please reach out:

Email: info@namila.org
Phone: 310-889-7200
Address:
NAMI Westside Los Angeles
921 Westwood Blvd, Suite 236
Los Angeles, CA 9002